Dymo LabelWriter Troubleshooting

This support article provides instruction how to troubleshoot common connection and printing issues with the Dymo LabelWriter printers.

The troubleshooting steps below are structured to start with the physical connection the printer requires with the computer. Then adds additional steps to confirm the software is setup correctly. We recommend you follow the instructions below, in order for the quickest resolution of the issue you are experiencing.

Solution:

1. Power connection: Confirm the Dymo LabelWriter printer is physically connected with the power cable. Disconnect and reconnect the power to confirm it is properly connected.
2. Paper jam: Confirm that there is no paper jam with the paper spool. You should also force a feed reset by using the feed reset button to clear anything that may have triggered the sensor. Referenced below:
   
   Dymo 450 Turbo
   
   Dymo 550 Turbo
   
   
3. Print queue: Confirm all pending print jobs are removed from the print queue:
   
   
   
4. USB connection: Confirm the Dymo LabelWriter printer is physically connected and online. You can disconnect and reconnect the USB cable to confirm it is connected and detected by the computer.
5. Dymo Connect web service: If using the Dymo printer with web applications, confirm that the Dymo Connect web service is running correctly:
   
   
   
   You can also test the Dymo Connect web service using the following label test tool to confirm the web service is functioning correctly:
   https://help.dymo.com/s/article/How-to-troubleshoot-DYMO-Web-Service?language=en_US
   
   
6. Google Chrome permissions: Related to the Dymo Connect web service, you may need to reset the site permissions associated with the web app you are using with the Dymo printer.
   
   
7. Print driver: Sometimes the print driver can be confused how the Dymo printer is configured with the signed in user (usually due to multiple users signed in previously). Performing a restart will address this problem.
   
   
   

If printing issues still persist, after these troubleshooting steps, feel free to contact us.

Reference:

• Dymo Support: LabelWriter Troubleshooting
• Dymo Support: Device Descriptor Failed
• Dymo Support: How to troubleshoot the Dymo Web Service